Contact information

This English translation is provided for convenience. The Czech version is legally binding.

Online store operator

HofMark s.r.o.
IČO: 297 39 560
Registered office: Nové sady 988/2, Staré Brno, 602 00 Brno
Commercial register entry: spisová značka C 152337 vedená u Krajského soudu v Brně

Customer support

Email: support@essentialsvault.eu
We accept customer enquiries electronically and respond within a reasonable time depending on their complexity.

Returns and complaints

Address for parcels:
HofMark s.r.o.
Nové sady 988/2
602 00 Brno – Staré Brno
Česká republika

Before returning goods, we recommend stating the order number and following the “Returns and complaints” page. Do not send parcels cash on delivery. Statutory rights are not conditional on prior return approval.

Payment information

Available payment methods and their providers are displayed at checkout before the order is submitted with an obligation to pay. Full payment card details are processed by the payment service provider, not Essentials Vault.

Alternative resolution of consumer disputes

The Czech Trade Inspection Authority is responsible for alternative dispute resolution of consumer disputes arising from a purchase contract. A claim may be submitted online at https://adr.coi.cz. More information is available at https://coi.gov.cz.

In a cross-border dispute within the European Union, consumers may also use the free assistance of the European Consumer Centre in their country through the ECC-Net network.

Brand status

Essentials Vault is an independent retailer of authentic streetwear goods. Unless expressly stated otherwise, it is neither the manufacturer nor an official distributor of the Fear of God / Essentials brand. Names and trademarks belong to their respective owners and are used only to identify the goods sold.