Last updated: 16 October 2026
How do sourced orders work?
We do not hold items marked “Available to order” in our own stock. After you order, we source and check them and deliver within 14 calendar days. If your order also contains stocked items, we deliver the entire order together within this window. If we cannot source an item, we will contact you promptly and refund any payment already received. Normal consumer withdrawal rights remain unchanged.
Where we ship from
We physically hold goods marked "in stock" in the Czech Republic. For any pre-order or goods held in an external warehouse, a different date will be clearly stated on the product page before purchase.
Order processing
We hand in-stock orders to the carrier without undue delay after receiving payment. We do not normally dispatch on weekends or Czech public holidays.
The current delivery estimate is shown for the selected shipping method at checkout. Transit times are the carrier's estimates and are not guaranteed unless we expressly confirm a fixed date. Unless otherwise agreed, we will deliver the goods no later than 30 days after the contract is concluded. After dispatch, we will send tracking details if the carrier provides them.
Shipping methods and prices
Shipping prices
- Czechia: Zásilkovna pickup point 99 Kč, home delivery 129 Kč. Free shipping from 2 700 Kč.
- Slovakia: pickup point 4.90 €, home delivery 6.90 €. Free shipping from 110 €.
- Other supported EU countries: pickup point from 8 €, home delivery from 16.90 €. Free shipping from 125 €.
The free shipping threshold is based on the order value after discounts. Available methods and the final price for your address are shown at checkout before placing the order.
Available carriers, pickup points, delivery to an address, the exact price, and the estimated time are shown after the delivery address is entered at checkout. Availability may vary by country, parcel dimensions, and order value. If a country or method is not available at checkout, we do not accept an order using that method.
For the Czech Republic, we offer free shipping on orders of 2 700 Kčunless checkout states otherwise for the particular order. Eligibility is based on the order value after discounts and the method marked as free at checkout.
For Slovakia and other European Union countries, the free-shipping threshold, where offered, is displayed directly in the relevant currency in the store and at checkout.
Customers are not normally charged import duty on deliveries within the European Union. The recipient bears local restrictions or third-party charges that Essentials Vault does not collect and cannot reasonably determine in advance, to the extent permitted by law.
Payment
We accept only the payment methods displayed at checkout. These may include payment cards and supported express payment wallets. Availability depends on the customer's country, currency, and device.
The total price, currency, shipping, and any fees are shown before the order is submitted with an obligation to pay. The payment service provider processes full payment card details. Essentials Vault does not retain them. Essentials Vault never requests full payment card details by email.
Changing and cancelling an order
Email support@essentialsvault.euas soon as possible. After dispatch, the address, size, or parcel contents generally cannot be changed. A consumer may exercise the statutory right of withdrawal before or after receipt, but merely failing to accept a parcel does not constitute notice of withdrawal.
Unaccepted and returned parcels
Contact us after an unsuccessful delivery. Reshipping may require payment of a new shipping charge. If a customer fails to accept a parcel without legal grounds, we may claim only actual and reasonably incurred costs and loss, not an automatic penalty.
Damage or loss
If a parcel is visibly damaged, photograph it and email support@essentialsvault.eu as soon as possible, stating the order number. A record made with the carrier is helpful, but its absence does not in itself cancel the consumer's statutory rights. We bear the shipping risk in relation to the consumer until receipt, except where the consumer selects a carrier outside our offer.