Terms of service
This English translation is provided for convenience. The Czech version is legally binding.
Účinné od: 11. července 2026
1. Seller information
1.1. The Essentials Vault online store at https://essentialsvault.eu is operated by:
- company name: HofMark s.r.o.
- IČO: 297 39 560
- registered office: Nové sady 988/2, Staré Brno, 602 00 Brno
- commercial register entry: spisová značka C 152337 vedená u Krajského soudu v Brně
- email: support@essentialsvault.eu
- returns and complaints address: Nové sady 988/2, Staré Brno, 602 00 Brno
(hereinafter the “seller”).
1.2. These Terms and Conditions govern the sale of tangible goods through the online store. A consumer is a natural person who enters into a contract with the seller outside their trade, business or profession. Provisions designated for consumers do not apply to buyers acting in the course of business.
1.3. The purchase contract, these terms and the mandatory information are provided in the language of the selected market. The Czech wording prevails for contracts with Czech consumers. Use of another language does not deprive consumers of the mandatory rights of the country of their habitual residence.
2. Goods, authenticity and website information
2.1. The seller primarily offers original fashion and streetwear goods. Unless expressly stated otherwise for a product, the goods are new.
2.2. Essentials Vault is an independent retailer. Unless expressly stated otherwise, it is neither the manufacturer nor an official distributor of the Fear of God / Essentials brand. Trademarks and names belong to their owners and are used only to identify the goods offered.
2.3. The product page states the description, essential characteristics, size, condition and price of the goods. Photographs correspond to the goods, but the displayed shade may vary to a reasonable extent depending on the display. Any variation must not conflict with the agreed characteristics or conceal a defect.
2.4. Size charts and recommendations are indicative. Unless specific measurements are expressly agreed, a common variation in cut between collections is not in itself a defect. This does not affect statutory rights in respect of defects or the consumer’s right to withdraw from a distance contract.
2.5. An offer remains valid while displayed and while stocks last. The seller may change or withdraw an offer before a contract is concluded.
3. Price and order
3.1. The price shown at the final step of the order includes VAT, if the seller is liable for VAT, and all mandatory charges. Shipping costs and any costs of the selected payment method are shown before the order is submitted.
3.2. The buyer adds goods to the cart, selects shipping and payment, checks the information and submits the order using a button that clearly indicates the obligation to pay. The buyer may correct the information before submission.
3.3. An automated acknowledgement of receipt of an order does not constitute acceptance of the offer unless expressly stated otherwise. The purchase contract is formed only when the seller confirms the order, sends a dispatch notice or hands the goods to the carrier, whichever occurs first. This arrangement allows the seller to verify stock, price and fraud risk before acceptance.
3.4. The seller may reject an order before accepting it, particularly if stock is sold out, there is an obvious technical error in the price or description, there is reasonable suspicion of fraud, a discount has been misused or a quantity limit has been exceeded. The seller will inform the buyer of the rejection and refund any payment received without undue delay. A price is an obvious error if an average customer, having regard to the usual price, description and circumstances, must reasonably have recognised it as incorrect. This provision does not permit arbitrary cancellation of contracts that have been duly concluded.
3.5. The seller may limit the number of units of scarce goods per person, household, payment instrument or delivery address if the limit is disclosed before the order or the restriction is necessary to prevent fraud or circumvention of fair sales rules.
3.6. Discount codes cannot be combined unless stated otherwise. Discounts cannot be applied retrospectively. If part of an order is returned, the refund is calculated from the price paid for the returned item. If, after a partial return, the order no longer meets previously disclosed conditions for a volume discount or gift, the seller may adjust only the corresponding benefit that was disclosed transparently in advance. This does not restrict the consumer’s statutory rights.
4. Payment
4.1. Available payment methods and any costs are stated at checkout. The relevant payment service providers process the payment.
4.2. For advance payment, the purchase price is due when the order is placed. If payment is not authorised, the order may not be accepted.
4.3. The tax document is sent electronically to the buyer’s email or made available with the order. The buyer agrees to electronic form unless prohibited by law.
5. Delivery
5.1. Shipping methods, prices and current estimated delivery times are stated on the Shipping page and at checkout. The seller dispatches goods marked “in stock” without undue delay. A time shown by the carrier is an estimate unless expressly agreed as fixed.
5.2. If no specific time has been agreed, the seller will deliver the goods without undue delay and no later than 30 days after the contract is concluded. If delivery is delayed, the consumer will provide a reasonable additional period unless timely delivery is essential or the seller has refused delivery. The consumer may then withdraw.
5.3. The buyer must provide a correct and complete delivery address and arrange acceptance. A change can be made only before dispatch, and the seller may be unable to make it.
5.4. The risk of damage passes to the consumer when the consumer receives the goods from the carrier. If the consumer selects a carrier not offered by the seller, the risk passes when the goods are handed to that carrier.
5.5. If the parcel is visibly damaged, we recommend taking photographs and contacting the seller without delay. Failure to inspect the parcel or make a record with the carrier does not in itself cancel statutory rights.
5.6. Failure to accept a parcel does not constitute withdrawal from the contract. If the buyer has no legal reason for refusing the parcel or provides an incorrect address, the seller may claim only reasonably and demonstrably incurred costs and actual loss, not an automatic fixed penalty. The seller may require advance payment for a subsequent order.
6. Consumer withdrawal within 14 days
6.1. A consumer may withdraw from the contract without giving a reason within 14 days from receipt of the goods. If several items are delivered separately, the period runs from receipt of the last item. It is sufficient to send the notice demonstrably within the period to the seller’s email or address. The attached model form may be used, but its use is not mandatory.
6.2. The consumer must send or hand the goods to the seller no later than 14 days after withdrawal. The consumer bears the direct cost of return unless the seller expressly offers free returns or failed to inform the consumer of this obligation. The seller is not required to accept cash-on-delivery parcels.
6.3. The seller will refund all funds received, including the cost of the least expensive standard initial delivery method offered, within 14 days after withdrawal, using the same payment method unless otherwise agreed. The seller may wait until it receives the goods or proof of dispatch, whichever occurs first.
6.4. The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as in a physical store. Clothing may be tried on with care. Wearing, washing, soiling, odour, damage, removal of or damage to tags, and damage to collectible packaging may reduce value. The seller may deduct from the refund only a specific and reasonably substantiated reduction in value, not a fixed “restocking fee”. Missing original packaging does not automatically cancel the right of withdrawal, but it may constitute a reduction in value if the packaging forms part of the product’s value.
6.5. Statutory exceptions to the right of withdrawal apply only to the extent provided by § 1837 občanského zákoníku, particularly to goods made to the consumer’s specifications and sealed goods that cannot be returned for hygiene reasons after opening. Ordinary clothing or footwear is not excluded from returns merely because it has been tried on.
6.6. In addition to statutory rights, the seller gives consumers the option to return goods from the 15th to the 30th day after receipt (“voluntary extension”). During this period, notice must be sent no later than the 30th day and the goods must be unworn apart from normal trying on, unwashed, clean, undamaged and free of stains, odour, cosmetics and animal hair, with the original tags still attached, complete accessories and the original undamaged product packaging. If these conditions are not met, the seller may reject a voluntary return after the 14th day. The consumer bears the direct return costs. The amount refunded is the price actually paid for the returned goods. The cost of the original delivery is not refunded during the voluntary period from the 15th to the 30th day. A refund is normally issued within 14 days after receipt and inspection of the goods using the same payment method. The voluntary extension does not apply to custom-made goods, hygiene-sealed goods after the seal has been broken, gift vouchers or items expressly identified before purchase as excluded from the voluntary extension. This clause does not restrict statutory rights exercised within the first 14 days or rights in respect of defective performance.
6.7. A size exchange is not a statutory entitlement. The seller may offer it as a voluntary service subject to current availability. The consumer may always exercise the statutory right of withdrawal and place a new order.
7. Rights in respect of defective performance and complaints
7.1. The seller is liable to the consumer for the goods being free of defects on receipt and for no defect for which the seller is liable under the law arising for two years after receipt. If a defect appears within one year after receipt, the goods are presumed to have been defective on receipt unless the nature of the goods or defect precludes this.
7.2. Normal wear and tear, damage caused by the buyer, improper use or maintenance, mechanical damage, and a characteristic expressly disclosed to and accepted by the buyer before purchase are not defects. In streetwear, manufacturing variations that the manufacturer intends as a feature of a specific model and that do not prevent use may be a characteristic rather than a defect. The specific description and condition always determine the assessment.
7.3. A consumer may submit a complaint by email, post or another stated method. The consumer must identify the order, describe the defect and state the requested remedy. Photographs may speed up the assessment but are not always required for a valid complaint. If necessary, the consumer must make the goods available to the seller for assessment.
7.4. The consumer may first request repair or replacement unless the selected remedy is impossible or disproportionately costly. The consumer may request a reasonable discount or withdrawal, particularly if the seller has refused to remedy the defect, has failed to remedy it properly, the defect recurs, it constitutes a material breach, or it is clear that it will not be remedied within a reasonable time or without significant inconvenience. The consumer cannot withdraw for a minor defect.
7.5. The seller will issue confirmation of the complaint stating the date, content, requested remedy and contact details. The seller will resolve the complaint and inform the consumer as soon as possible and no later than 30 days after submission, unless they freely agree to a longer period in the particular case.
7.6. If the complaint is justified, the consumer is entitled to reimbursement of reasonably incurred costs. We recommend agreeing on a reasonable shipping method before dispatch. This request does not restrict the statutory right to reimbursement.
8. Reviews, discounts and content
8.1. If the online store publishes consumer reviews, it will state whether and how it verifies that they come from customers who purchased or used the product. Fake or deliberately misleading reviews are not permitted.
8.2. When announcing a discount, the seller will state the lowest price at which it offered the goods during the 30 days before the discount if required by law. The rules for loyalty and personalised offers will be explained with the offer.
8.3. The online store content is protected. It may not be copied commercially without consent. This does not affect statutory licences or consumer rights.
9. Liability and force majeure
9.1. The seller is not liable for temporary unavailability of the online store or delay caused by circumstances beyond its reasonable control if it fulfils its statutory obligations and informs the customer. This clause does not exclude liability that cannot be excluded by law or the consumer’s rights in the event of non-delivery.
9.2. For business customers, compensation for foreseeable property loss may be limited to no more than the price of the affected order unless the loss was caused intentionally or by gross negligence. This limitation does not apply to consumers or where prohibited by law.
10. Complaints and alternative dispute resolution
10.1. Complaints may be sent to support@essentialsvault.eu.
10.2. The Czech Trade Inspection Authority is responsible for alternative dispute resolution of consumer disputes arising from a purchase contract. A claim may be submitted online at https://adr.coi.cz. More information is available at https://coi.gov.cz.
10.3. In a cross-border dispute within the EU, consumers may also seek assistance from the European Consumer Centre in their country through the ECC-Net network.
11. Final provisions
11.1. The contract is governed by Czech law. This choice does not deprive consumers of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
11.2. The seller retains the contract in electronic form for the period required by law. The customer receives the order confirmation and these terms in a text form that permits storage.
11.3. The seller may amend these terms for future contracts. The version effective when a particular order is submitted applies to that order. The invalidity of one provision does not affect the remaining provisions where permitted by law.
Annex: model withdrawal form
Addressee: HofMark s.r.o., Nové sady 988/2, Staré Brno, 602 00 Brno, support@essentialsvault.eu
I hereby give notice that I withdraw from the purchase contract for the following goods: [goods]
Order number: [number]
Date ordered / received: [date]
Consumer’s full name: [name]
Consumer’s address: [address]
Date: [date]
Signature (only if submitted on paper): [signature]
Note: We refund money using the same payment method unless otherwise agreed. Therefore, provide a bank account number only by agreement or if the original method does not support a refund.