Frequently asked questions

We deliver to the Czech Republic, Slovakia and the countries of the European Union. Total delivery from ordering usually takes 2-5 working days in the Czech Republic and Slovakia and 3-7 working days in other EU countries. You will see the exact estimate at the checkout.

The price is calculated according to the country, the selected carrier and the value of the order. You can see all available options, the current price and the limit of free shipping even before paying at the checkout. You can also find details on the page Shipping and payment.

Yes. As soon as we hand over the shipment to the carrier, we will send a tracking number and a link to your e-mail, where you can see the current delivery status.

Write as soon as possible to support@essentialsvault.eu and attach the order number. If we haven't started processing it yet, we will try to make the change. After packing or handing over to the carrier, we can no longer guarantee changes or cancellations.

You have 30 days to return it from delivery: 14 days of the statutory period and an additional 16 days from us. The goods must be unworn, undamaged, with tags and in the original packaging.

You can find the procedure and the current address on the page Returns and complaints. For a different size, the fastest way is to return the original piece and create a new order. We will be happy to check your availability in advance.

Write to support@essentialsvault.eu, attach the order number, a brief description and photos. We will check the situation and send a specific next procedure. We handle complaints separately from regular returns.

Yes. Essentials Vault sells only verified original products. We are not an official Fear of God store nor do we buy directly from the brand. We are an independent seller and we inspect every item before selling.

For a specific model, we compare the SKU and markings, hangtag, composition label and care instructions, logo placement, material, seams and overall workmanship. We also repeat the check before shipping.

Before purchasing, send a link to the product or SKU. After delivery, add photos of the hangtag, composition and care label, logo and detail you want to check. Write to support@essentialsvault.eu. We will explain what we check for the given model and suggest the next course of action.

Most models have a relaxed to oversized cut with dropped shoulders and more volume. For the intended loose look, usually choose your regular size; for a more moderate fit, it often makes sense to go a size down. Always follow the information for the specific product.

Compare the measurements of your well-fitting piece with the chart v size guides. The most important things are the width across the chest, the length and the desired volume of the silhouette.

Yes. Send us your height, approximate weight, regular size and information on whether you want a typical oversized or a tighter fit. Add a product link and we'll recommend the most likely option.

You can pay by card at checkout. Other fast payment methods will only be shown if they are available for your country and device. You will always see the final amount and currency before confirmation.

Yes. Payment takes place in the encrypted Shopify checkout via a supported payment provider. Essentials Vault does not store full payment card details.

After completing the order, a confirmation will be sent to the specified e-mail. Proof of purchase is attached to the order. If you don't see the email, please check your spam and then send us your name and approximate time of purchase.

Yes. We physically keep products marked as in stock in the Czech Republic. For a variant, you always see its current availability; we distinguish the status "soon in stock" from items ready for immediate sale.

We supplement some models, others are only available once. If there is a notification form for an out of stock option, please leave an email and we will let you know when a specific size is back.

The label inside the specific piece always takes precedence. In general, it helps to wash inside out with similar colors, use a gentle program and avoid an unnecessarily high temperature. Dry and iron according to the instructions on the product.