Shipping policy

This English translation is provided for convenience. The Czech version is legally binding.

Poslední aktualizace: 11. července 2026

Where we ship from

We physically hold goods marked “in stock” in the Czech Republic. A different delivery time for a pre-order or external warehouse will be prominently stated on the product page before purchase.

Order processing

We hand in-stock orders to the carrier without undue delay after payment is received. We do not normally dispatch on weekends or Czech public holidays.

The current delivery estimate is stated for the selected shipping method at checkout. Transit times are the carrier’s estimates and are not guaranteed unless we expressly confirm a fixed time. Unless otherwise agreed, we will deliver the goods no later than 30 days after the contract is concluded. After dispatch, we will send tracking details if the carrier provides them.

Shipping methods and prices

Available carriers, collection points, address delivery, the exact price and estimated time are shown after the delivery address is entered at checkout. The options may vary by country, parcel dimensions and order value. If a country or method is unavailable at checkout, we do not accept the order by that method.

For the Czech Republic, we offer free shipping on orders from 3 000 Kč, unless checkout states otherwise for the particular order. The order value after discounts and the method marked as free at checkout determine eligibility.

For Slovakia and other European Union countries, the free shipping threshold, if offered, is displayed directly in the relevant currency in the store and at checkout.

For delivery within the European Union, the customer is not normally charged import duty. The recipient bears local restrictions or third-party charges that Essentials Vault does not collect and cannot reasonably determine in advance, to the extent permitted by law.

Payment

We accept only the payment methods displayed at checkout. These may include payment cards and supported accelerated payment wallets. Availability depends on the customer’s country, currency and device.

The total price, currency, shipping and any charges are displayed before the order is submitted with an obligation to pay. The payment service provider processes full payment card details. Essentials Vault does not store them. Essentials Vault never requests full payment card details by email.

Changing or cancelling an order

Write as soon as possible to support@essentialsvault.eu. After dispatch, the address, size or parcel contents usually cannot be changed. A consumer may exercise the statutory right of withdrawal before or after receipt, but merely refusing to accept the parcel does not constitute notice of withdrawal.

Uncollected and returned parcels

Contact us after an unsuccessful delivery. Resending may be conditional on payment of new shipping costs. If a customer has no legal reason for refusing a parcel, we may claim only actual, reasonably incurred costs and loss, not an automatic penalty.

Damage or loss

If the parcel is visibly damaged, take photographs and write as soon as possible to support@essentialsvault.eu with the order number. A record made with the carrier is helpful, but its absence does not in itself cancel a consumer’s statutory rights. We bear the transit risk in relation to consumers until receipt, except where the consumer selects a carrier outside our offer.